◆ Corrections & updates
Corrections & updates
Any review site that compares casinos will get something wrong eventually. Bonus terms change overnight, payment methods are added or dropped, and a withdrawal limit can be revised without notice. We think readers in Australia deserve to see how we deal with that. Trust is earned in that process. This page explains what we treat as a correction, how you can report a problem, and what our editors do once a report arrives.
What counts as a correction
A correction is any change that fixes information a reader could rely on: a wrong wagering requirement, an outdated withdrawal limit, a payment method that is no longer offered, or a game claim that is inaccurate. Cosmetic edits, such as fixing a typo, tidying a sentence or replacing a screenshot without changing its meaning, are not logged as corrections. When in doubt, we treat it as a correction.
- A review listed a wagering requirement on a welcome bonus that the casino had since changed in its terms.
- A payment method was shown as available for withdrawals when it could only be used for deposits.
- A pokie was described as having a feature or return-to-player setting that did not match the version offered at that casino.
- A review stated a support channel was open around the clock when live chat was only staffed during set hours.
How to report an error
- The exact page address and the sentence or table row you believe is wrong.
- What you think the correct information is, in your own words.
- A source we can check, such as a link to the casino's current terms or a dated screenshot.
- When you noticed the issue and, if relevant, whether it came from your own experience as a player.
editor@aishresearch.com · Contact us
What happens next
- An editor logs the report and acknowledges it by e-mail if you included an address.
- The editor checks the claim against the casino's current terms and, where needed, runs a fresh test on the site.
- If the report is confirmed, the page is updated and a second editor reviews the change before it goes live.
- A dated correction note is added to the review and the person who reported it is told the outcome.
How reviews get updated
When a correction affects a review, the editor responsible updates the page, changes the last-updated date and adds a short note explaining what changed and why. If the fix changes how a brand compares with the other brands we cover, the ranking is reviewed again by a second editor before publishing. Older notes stay visible so readers can follow the history of a page.
Frequently Asked Questions
How quickly do you fix a reported error?+
We aim to acknowledge reports sent to editor@aishresearch.com within a few working days. Simple factual fixes, such as an outdated minimum deposit, are usually made once we have checked the casino's current terms. Issues that need a fresh test, like a disputed withdrawal time, take longer because we prefer to verify them ourselves rather than guess.
Will you change a ranking if a casino asks?+
No. Casinos, including partners, can point out factual errors like any reader, and we will check them. But a request to move a brand up, soften criticism or remove a negative point is not a correction. Rankings change only when our own checks show that the facts behind them have actually changed.
Do you tell readers when a mistake has been fixed?+
Yes. Material corrections are noted on the review page with the date and a short description of what was wrong. If you sent the report and left an e-mail address, we will reply to let you know the outcome, even if we decide no change is needed, and we will explain why.